Office Hours

Monday to Friday | 9am to 4pm
Closed Public Holidays

Orders & Despatch
Last daily Courier Pickup is 3pm

Orders are shipped via Overnight Courier
for next day delivery Nationwide.

Customer Services
Auckland Calling 09 379 3074
Freephone 0800 659 678

About our Services

Support Services are provided for Olympus Digital Voice Recorders (DVRs), Software and Accessories which have been imported and distributed in NZ by Dictation Distributors. We are not obligated to, nor can we, provide support for goods which have been parallel imported or purchased from overseas. 

Enquries regarding general PC maintenance, setup and customization of third party software e.g. Microsoft Outlook, Outlook Express, Lotus Notes (etc) should be directed to your IT provider or supplier of the software . 

Mac users should be advised that we do not have Apple Mac computers in-house, as such our knowledge on them may be limited. 

Handling Your Enquiry... 
Our response time to all enquiries will be immediately an appropriate person becomes available to provide the level of expertise required to assist. Enquiries are handled in the order they are received with consideration given to matters of urgency.

Call Register
Please note it is a company requirement that all support calls are logged.  For this reason, you will be asked to provide the following information: 
Your Name | Company Name 
Model number & Serial number of the Hardware device (DVR) 
Software Version & Licence number 
Date of Purchase | Reseller details 

Disputes & Complaints
Every effort will be made to ensure that your enquiry is handled as quickly and efficiently as possible.  In the event that you are unhappy with the level of service provided or wish to dispute charges made; please direct your correspondence to trudy@dictation.co.nz 

We thank you for your assistance and understanding in advance.