Trouble Shooting Self Help Guides
Lets cover the basics... No sound, Foot Control not working or error messages.
We have created a library of Self Help guides (PDFs) which cover many of the support calls that we receive.
On many topics, we have also provided direct links to the Olympus Professional Dictation Web Site - opdsupport.com
Please take a moment to check if the problem you have is covered here.
Foot Control, Not Working
The above link will take you to opdsupport.com which is the International Support Portal for Olympus Professional Products. Here you will find several checks and recommendations to get you up and going.
Author ID Name Change - ODMS R6 Software (same for R5)
DS-3500 & DS-7000, How to reset Recorder to DSS Classic (.dss) format
DS-2500, DS-2400 & DS-2800, How to convert files from DSS Pro (.ds2) to DSS Classic (.dss) format
Foot Control Not Working
>> Please use the link provided to view the Check list and suggested fixes as provided
by Olympus on their OPD Support Web site Click Here
Software Licence Number, Incorrect or Lost (PDF)
>> OPD-Support License Code Checker
Sound and Playback Issues
No sound - Playback button is greyed out
Dictation is playing through the wrong speakers
Downloading issues from your Olympus Digital Voice Recorder (DVR)
Cannot see Dictation - Red X over Folders
Exceeded Licence Error Message
Clearing A corrupt user profile
Change the USB Class from Composite to Storage
Mac - Update to High Sierra & DSS Player for Mac is not working
Use the link below to view OPD-Support's online reference.
https://www.opdsupport.com/kb/software/d-p-s/546-manually-sending-dictations-via-email-sr2